No room for error.

Loss Control is one area where mistakes can be more than just costly. HSB Professional Loss Control's Quality Management Program (QMP) ensures that no report is delivered before it meets a rigorous series of internal reviews. (click to view PLC's Quality Management Process)

The benefit to you is a timely, accurate report tailored to your specific needs. Here's how the program works... First, an HSB PLC Company Officer reviews your requirements with you. Based on your needs, he or she then selects a Project Manager and Client Service Coordinator to partner with you. The Project Manager develops a service plan that addresses the scope you've defined. We review that service plan with you, and confirm that it matches the scope.

Moving forward, the Project Manager communicates with you frequently to ensure that deliverables don't deviate from the service plan you've approved. Next, the Project Manager assembles a highly qualified team of HSB PLC professionals to serve your account and orients them to your service plan. For the duration of the project, the Project Manager actively monitors:

• Work Status (sets milestones for task completion)
• Cost (ensures adherence to the project budget)
• Change (adjustments to the service plan, team, etc.)
• Testing (supervises testing and acceptance procedures)

Our Consultants conduct scheduled surveys and prepare reports (formatted to your specifications, per the service plan) to document their findings. Reports are reviewed for technical content by the Project Manager and Client Service Coordinator to ensure that all elements of the service plan have been addressed. Review criteria include:

• Consistency (loss expectancy and recommendations for similar hazards)
• Completeness (narratives, calculations, test results, etc.)
• Accuracy (appropriate standards applied correctly)
• Problems (the Project Manager notifies you immediately if a large loss potential, major fire system impairments, improperly closed valves, or other serious problems found).

Once the review has been completed, the Project Manager documents his review and provides it to the Consultant that prepared the report. Reviews are graded and used to support our continuous improvement process. Periodic process audits are also conducted to ensure quality. Reviews are completed within 10 days of the report delivery date.

Once the Consultant has made any necessary corrections (as confirmed by a follow-up review), the report is delivered to you using your preferred delivery method. Completed reports are stored by HSB PLC for three years, or as per your requirements. We also solicit your feedback to determine your perception of service quality and timeliness.

Client Service Coordinator: Throughout the QMP process, your Client Service Coordinator tracks work status using our proprietary account management information tool. We can also arrange regularly scheduled status reports for you, and even provide you with location-specific status and assignment information.